Privacy policy
PRIVACY POLICY
The protection and privacy of your personal data is of the utmost importance to us.
That is why our privacy policy aims to explain how we collect and use your personal data through our Website www.ekabe.lu (the “Website”).
We recommend that you read our privacy policy in order to fully understand our commitments and your rights regarding the processing of your personal data via our Website.
If you have any questions about our privacy policy, please contact us.
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DEFINITIONS
WHY DO WE COLLECT YOUR PERSONAL DATA?
LENGTH OF CONSERVATION OF YOUR PERSONAL DATA
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
COOKIES
YOUR RIGHTS AND RECOURSE
TO CONTACT US
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DEFINITIONS
To help you understand our privacy policy, some of the concepts are explained hereafter:
What is personal data?
Personal data is information that can identify you. This may be information that identifies you directly, such as your first and last name, or that identifies you indirectly, such as your date of birth or postal address.
What is personal data processing?
Personal data processing is any operation or set of operations performed on personal data, such as the collection, recording, storage, modification, communication or deletion of your personal data.
WHY DO WE COLLECT YOUR PERSONAL DATA?
We may collect and process your personal data for the following purposes:
- Customer relationship management
We process your personal data in order to respond to your contact requests or requests for information.
- Statistics and performance measurement
We may compile statistics using your personal data in order to measure, in particular, the number of visits to our Website and the use of our Website by users.
These statistics allow us to modify our Website in order to improve your online experience.
These statistics are compiled by using cookies. For more information, please refer to the “Cookies” section below.
- Managing your requests to exercise your rights regarding your personal data
We process your personal data in order to respond to your requests to exercise your rights concerning the processing of your personal data: objection rights, erasure rights, rectification rights, limit processing rights and portability rights.
LENGTH OF CONSERVATION OF YOUR PERSONAL DATA
We retain your personal data for the periods strictly necessary for the purposes involved, as detailed below:
| Purpose of the processing; | Length of conservation | Legal basis for processing | Comments |
| Customer relationship management | We shall keep your data for as long as is necessary in order to process your request. | Legitimate interest | |
| Analytical management of the activity (audience measurement, compiling statistics, etc.) | 6 months from the placing of the cookie. | Consent | You can manage your consent regarding the use and disabling of the cookies used by our Website at any time by using our cookies management application integrated in our Website. |
| Managing your requests to exercise your rights regarding your personal data | Personal data is kept for the calendar year of the request. | Legitimate interest |
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?
Our company LACTALIS Luxembourg, registered address being 19, Rue de Gonderange 6169 Eschweiler (Luxembourg), is responsible for the processing carried out on your personal data obtained via our Website.
WHO DO WE SHARE YOUR PERSONAL DATA WITH?
When you use our Website, we may disclose your personal data to:
- Authorised persons within LACTALIS Luxembourg who are in charge of processing your data.
- Our subcontractors in charge of the management of your data, in particular for the hosting of the Website and the application maintenance of the Website, and for managing any requests you may have.
- To the competent authorities in compliance with a law, a court decision or on request from the authorities.
COOKIES
Our Website uses cookies.
A cookie is a text file that a website saves to your computer or mobile device when you visit it. Cookies have a number of purposes. They can be used to make your browsing of a site easier, to offer you content, services and advertising that is relevant to your interests or to remember your choices, such as your language preference or your shopping cart.
For more information about the cookies used by our Website, please refer to our Cookies policy.
Our Website also includes a cookies management application so that you can manage your consent on whether to use or disable cookies used by our Website. This application can be accessed via the information banner displayed on your first visit to our Website or via the “Manage my cookies” button that can be accessed at any time from the pages of our Website.
DATA TRANSFERS OUTSIDE THE EUROPEAN UNION
We mainly use service providers located in the European Union. Nevertheless, when necessary, we may communicate your personal data to service providers located outside the European Union, in particular to ensure IT maintenance of our customer request management platform. In this context, we implement the necessary guarantees to ensure that our service providers established outside the European Union ensure a level of security and confidentiality of your personal data that complies with European personal data protection regulations. These guarantees include the conclusion of contract clauses adopted by the European Commission. To obtain information about these transfers, you can contact our Data Protection Officer.
YOUR RIGHTS AND RECOURSE
In accordance with the European regulation on protection of personal data, you have a number of rights concerning your personal data.
Within the limits and under the conditions authorized by the aforementioned regulation, you may:
- request information on the use of your personal data (right to information),
- request access to your personal data (right to access),
- request the deletion of your personal (right to deletion),
- have your personal data rectified, completed or updated (right to rectification),
- object to the processing of your personal data on legitimate grounds (right to object),
- request temporary suspension of processing (right to restriction),
- request the recovery of your personal data in a machine-readable format (right to portability),
- lodge a complaint with a supervisory authority (right to appeal).
LACTALIS Luxembourg has a Data Protection Officer responsible for ensuring the protection of your personal data. To exercise these rights, subject to proof of your identity by any means, you can contact the Data Protection Officer by email at Privacy@ekabe.lu
We will do our best to answer your requests satisfactorily. If, for any reason whatsoever, you feel that our response is unsatisfactory, you may file a complaint with the National Commission for Data Protection (CNPD).
TO CONTACT US
For any question and requests for information regarding this personal data policy, or to exercise any one of your rights indicated above, please contact us by email at Privacy@ekabe.lu.